Welcome

We specialize in selling new & used desktops, laptops, computer peripherals, repairs and upgrades. We also provide motherboard level repairs to any make or model laptop, smart phone and tablets. All our technical staffs are Microsoft, Cisco & A+ certified. We provide same day or next day service for software repairs and most screen replacements and quick service for any hardware repairs. We can help you find the best product to do what you need, we stand behind our products, and will make sure problems get solved quickly. We want to be your source for all of your computer related equipments. Pop-in to our shop front at 178 Stanley Road, Teddington, TW11 8UD. Alternatively you can Call us for any query on 0208 977 2222 or 079 60 292 638 or 078 14 726 169 or Email us at Sales@thepchome.co.uk.

Privacy Policy

Terms and Conditions
  • 1. The PC Home is not responsible for any printing issues, omissions or changes to our web application, emails or from any other media and/or printed company documentation. These conditions are true at the time of print, nonetheless, subject to change without notice. The latest copy of these terms are available on our web application.
  • 2. We shall provide services and goods that will conform to your consumer rights. If you have any concern regarding The PC Home, meeting your legal we advised you to contact our customer service.
  • 3. All our staff including office/field engineers and contractors will diagnose and or repair using adequate care and attention.
  • 4. All Onsite / Remote visit are subject to minimum of 1 hour labour fee payable and every subsequent time is charged half hourly.
  • 5. Our onsite visits are based on 4 hours, time frame which cannot be guarantee for certain due to external forces and events. We provide a booking confirmation either by text or email and the allocated engineer shall confirm his/her visit an hour before arrival.
  • 6. Although The PC Home carry out majority of work and diagnostic within an hour, nevertheless, we cannot guarantee if more time needed on the initial engineer's assessment.
  • 7. If you choose not to complete or allow the engineer to conduct the labour work sufficiently, we will not be held responsible for reoccurrence of the existing / new issues.
  • 8. The diagnostics results can only indicate the condition of components or state of software, we shall not be accountable if failure happen at the later stage.
  • 9. The PC Home cannot be responsible for the performance and integrity of any 3rd party software, hardware and services including ISP (Internet Service Provider) and WIFI signal interference nor performance and strength.
  • 10. We always deal with person who made the booking and he/she shall be present at the time of onsite visit, we will not accept any liabilities resulting from unauthorised request or misleading information.
  • 11. It is your duty and responsibility to take care of your DATA ( Pictures, Documents, Music ) and make backups of everything you create, we will never be responsible for any damages or loss to your DATA even if it accrues during/after engineer visit.
  • 12. Full payment is required on completion or beginning of work (Remote Jobs)
  • 13. You are required to read our full terms, including the privacy policy and make sure you understand them before our engineer visit whether, onsite or remotely.
  • 14. Our no fix no fee policy will only apply if the engineer cannot repair or complete a job, however, if engineer is required to collect your PC/Laptop due to further test and diagnostics, or your system requires a part to be fixed and you refuse the collection and return of your system to our workshop, the minimum payment of 1 hour labour shall be payable. The agreed small diagnostics fee still applies to unable to repair jobs, beyond economical repair jobs and/or customers who do not wish to proceed with the repairs for any reason.
  • 15. B2B contracts do not have the same consumer rights to cancel.
  • 16. Every hardware/Software purchased via The PC Home online shop or other e-commerce applications such as eBay/Amazon, would have manufacturer warranty and in an event of malfunction, shall be return to them directly or with our assistant.
  • 17. If you are unhappy for any reason, you should contact us by email to sales@thepchome.co.uk and we will respond within 7 working days.
Faulty Goods
If provided goods are suspected to be faulty within 28 days, with proof of purchase and in original packaging, we shall replace the part for free including the cost of labour (after our engineer report and confirmation). This however, means the part needs to be collected or sent to us at your own cost. Please note that if your system is not going to be fully operational as result of our supplied faulty goods, regrettably, we cannot be held accountable for any liabilities and damages which may arise. Our generic replacement compatible hardware carries 28 days warranty only. If any of the hardware generated fault within 28 days would be replaced with new one. Generic hardware which carries 28 days warrant includes the following!
  • Windows Laptop chargers.
  • Apple Macbook chargers with or without Apple logo.
  • Any Laptop screens
  • All computer parts and accessories.
  • Computer hard disk drive.
Used Hardware
Used hardware / 2nd user parts / refurbished parts carries only 14 days warranty.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number information. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To send periodic emails
    The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

UK Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the UK Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Your Consent
By using our site, store or telephone sales, you consent to our websites privacy policy and terms.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

www.thepchome.co.uk
178 Stanley Road
Teddington, Middlesex
TW11 8UD
sales@thepchome.co.uk